There are a few steps you need to take to change your bank account.
Email [email protected] and include the words "Bank Change Request Form" in the subject and ask for an identity verification link.
The form may be returned immediately, but the verification link will be sent manually by a support agent.
In the meantime, fill out the bank change form and sign that in ink.
Once you get the identity verification link, fill it out.
Then then email the change form to [email protected].
What if I do not have a voided check with the business name?
If you do not yet have a voided check, or if your voided check lacks your business name (DBA name or Legal Name), most banks can provide a bank letter.
These are acceptable as long as meet these criteria:
- The letter must be on bank letter head.
- Include a bank representative signature with that representative's contact details.
- Include the full Routing Number, Account Number.
- Include the Merchant ID
- Specify that the bank account belongs to your business (DBA name or Legal Name).
Are eSignatures Acceptable?
To keep your funds secure, we cannot accept eSignatures on the bank form or any supporting documents to make this change. We require these forms be physically signed at this time.
If you have questions, please email us at [email protected] or call us at 800-720-3323.