Support Contact Info:
800-720-3323
When should I expect my deposit?
You should expect your deposit 2-3 business days after batching. You can request a faster funding time by emailing us and sending in 3 months of previous processing statements.
How do I batch out on my PaxA80?
To manually batch out, go the TSYS app, then FUNC tab on the top right.
Select Batch, then Operator password (today's date Ex: 01022023), then 'Batch close'
How do I access my statements?
You can retrieve this from mReports. If you need help logging in, email [email protected] or call
How do I cancel my account?
Call or email us and request cancellation - we'll send you a form to complete, sign, and return.
How do I change my bank information?
Start an email with 'Bank Change Request Form' in the subject line and send it to [email protected].
How do I change my business name, address or DBA?
To change your business name you will need to fill out a DBA name change form and a verification link. Email us to start the process.
Why was I charged $79.95 in February?
This is the annual PCI Compliance fee, this is charged once a year to keep you PCI Compliant.
How do I connect the wifi on my PaxA80?
Go to the settings app > password is Pax9876@@ > scroll down to internet connection > make sure you have Ethernet turned off if you are connecting to wifi > select your wifi network.
How do I connect the Ethernet on my PaxA80?
Go to the settings app > password is Pax9876@@ > scroll down to internet connection > make sure you have Wifi turned off if you are connecting to Ethernet > Make sure Ethernet cord is plugged in properly.
How do I void an ACH transaction?
This transaction can only be voided within a few hours of running this transaction, To void you will click into the transaction and hit 'VOID'. If you do not see this option, too much time has passed, and you will need to run a refund.
How do I run a refund on my PaxA80?
To run a refund you will need to go to the TSYS app > Click the return button > type in the amount and the card information.
Why did the Risk team send me an email?
Something about your processing needs to be reviewed. Respond to the email with the requested details and documentation. They typically respond within 1-2 business days Mon-Fri.
My customer said they got charged twice.
Call the support team at: 800.720.3323 for assisstance.
Can I set up another account?
If you are new to pmtbox and want to open another merchant account, follow these steps:
Visit the official pmtbox website at www.pmtbox.com and contact us about opening a new account.
Our team will share the current process to get you started.
Note that new accounts, even for existing customers, will be treated as a new application and undergo a risk review. This may include providing business-related information and financial documentation.
Why haven’t my funds been released yet?
If you have been in contact with risk about your funds on hold, please reach out to them with questions on this case. If you have not been in contact with them please send an email to [email protected]. They typically respond within 1-2 business days Mon-Fri.
Can I change my batch time?
Yes - please email the request details to us.
How can I view my statements?
To view your statements, login to the mReports portal and access them there. If you have questions, or cannot see your statements, contact support and we can help restore access.
I can’t login to mReports.
If you are trying to login with a browser, use the link that was emailed to you when the account was created.
Try the password reset option.
If your account is locked or you can't remember how to log in, reach out to the support team.
What is the cancellation fee?
No cancellation fees!
Am I under contract?
Yes but you can cancel at any time. It is a month to month agreement.
Can you send me my monthly statements?
To have access to your statements, please reach out to support directly and they will help you get set up if you don’t already have access.
Why won’t my batch close?
To troubleshoot terminal or batch issues, please email us the details and call if it is urgent.
What are these fees?
Please start by emailing us the details of your request and questions. You can then also call to discuss questions with an agent.
Can I just Purchase Equipment?
We don't offer options to buy equipment only. We do however, have a lot of amazing options for payment processing bundles that include the equipment that best fit your company's needs. Contact us for more information!
What does it mean if I see a “PCI - Non Compliant” fee on my processing statement and what is PCI?
PCI stands for "Payment Card Industry". The PCI Data Security Standards were created by the card brands (Visa, MC, Amex, Discover and JCB) to help merchants and processors know how to best protect card data. All business are required to comply with the standards.
PCI compliance involves merchants and service providers answering questionnaires or working with security assessors to validate their security.
If a provider or merchant is non-compliant and experiences a payment data breach, they can be fined, penalized, liable for losses, and prevented from processing payments in the future.
If you see a PCI Non-compliance fee on your National Processing LLC statement, it means your business is not currently validated as compliant. Please contact our support team so we can help you get compliant.
What if I don't have a voided check?
We can accept a bank statement or bank letter. If your business is a sole prop, we can accept a personal bank account statement or bank letter. If your business is an LLC, we will need a business bank account statement or bank letter. We use this information to ensure that we are able to make funding deposits into your account when you start processing with us.
What is PCI?
You can learn more here https://listings.pcisecuritystandards.org/documents/pci_ssc_quick_guide.pdf
What if I don't have current bank statements?
We can accept some alternative documents. If your company is a sole prop, you can send over a personal bank statement or bank letter detailing your account information. If your company is an LLC we will need a business bank statement that has the legal entity's information on it.
Am I able to apply if I don't have a SSN?
Yes, as long as you have a controller/manager that we can put on the application with a social security number. Please keep in mind that we only offer services to companies that operate within the US.
Are plans month to month or long term?
Our agreement term is typically 2 years. We can also review cases individually to see if it makes sense to adjust the standard term.
Do You Have a Minimum Credit Score for Applications?
We require a credit check as part of our application process, and the minimum credit score required to be approved is 500. Applications for owners with lower credit scores may be declined.