November 1, 2025 - We’re excited to share some news — National Processing is now pmtbox!

You’ll start to see our new name, pmtbox, beginning November 1 — on your statements, our website, and when you reach out to customer support. While pmtbox is a new company, building for the future, our core is still the same, with the same team you know and trust behind the scenes:

What’s changing is our look, our name, and what we are building for the future — it's all a reflection of where we’re headed. Now, as pmtbox, we’re building a broader suite of revolutionary technology products to help merchants like you manage and grow your business more efficiently.

Please visit our website at pmtbox.com to learn more about what’s coming soon! We are so excited to share it with you.

We are also working to focus on customer experience by enhancing processes, systems, and bolstering our team, mindset, and goals to better serve you!

We truly appreciate your continued trust and partnership. Thank you for growing with us — we’re excited for this next chapter together.

Warmly,

The pmtbox Team

Great question! National Processing is now pmtbox — a new company & vision but the same core services, same team, same ownership, and same commitment to great service. We’ve been helping merchants for over 17 years, and this change reflects our next chapter — building smarter revolutionary tools to help merchants manage payments, prevent fraud, and simplify compliance. Something that hasn't been seen in our industry yet. You’ll start seeing our new name on November 1 across statements, emails, and our website: pmtbox.com.

pmtbox is a new company, with a bigger vision, but we were not acquired by new ownership. Nothing about ownership or leadership has changed and we continue to add to that team with leaders motivated to serve you. Wayne Hamilton, who founded National Processing 17 years ago, serves as CEO and leads the same great team, building for the future. The change reflects our growth into pmtbox — a new modern payments platform focused on technology, security, and merchant success. Please rest assured that nothing about your service or team is changing. We’re still the same core team, led by the same management, but now poised and positioned to focus on enhancing and building better technology for merchants.

You don’t need to do a thing — everything stays the same!

- Same rates and account terms

- Same phone number and support team

- Same management and ownership

Your existing agreements and billing terms stay exactly the same. The only change you'll notice is our name will show pmtbox on emails, documents, statements, etc. moving forward.

With pmtbox, we’re expanding our platform to give merchants more control and insight into their business. We are focused on enhancing our current systems but also building new revolutionary tools and software.

Here’s what’s coming soon:

These upgrades are designed to make managing payments simpler, safer, and more efficient. We will announce these tools as they become available!

Yes! You can still reach us exactly the same way.

We’ve just updated our name and website branding to reflect the new chapter as pmtbox.