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PAX Device Powers On but Does Not Boot to Main Menu

Confirm the device model (e.g., PAX A80, PAX S80, PAX A920, etc.).

Confirm the symptom: device powers on (screen lights up/logo appears) but does not reach the main menu.

1. Confirm the device model (e.g., PAX A80, PAX S80, PAX A920, etc.).
2. Confirm the symptom: device powers on (screen lights up/logo appears) but does not reach the main menu.

___________________________________________________________

- Remove the battery (if accessible), wait 30 seconds, then reinsert.

1. Disconnect the device from power.
2. If battery-operated:
 - Remove the battery (if accessible), wait 30 seconds, then reinsert.
3. Reconnect the power source.
4. Attempt to power on again.

Hold down the Power button for 10–15 seconds.

If the device remains frozen, attempt another restart while holding down both Power + Function keys (varies by model).

1. Hold down the Power button for 10–15 seconds.
2. Release and try to boot again.
3. If the device remains frozen, attempt another restart while holding down both Power + Function keys (varies by model).

Step 4: Check for Boot Loop or Error Screen

Ask merchant to describe what they see on screen:

- Stuck on PAX logo
- Blank screen after logo
- Error message or code displayed

1. Ask merchant to describe what they see on screen:
   - Stuck on PAX logo
   - Blank screen after logo
   - Error message or code displayed

Are there any recent updates, downloads, or configuration changes were made?

If device froze during update, inform merchant this may require a firmware reload.

1. Are there any recent updates, downloads, or configuration changes were made?
2. If device froze during update, inform merchant this may require a firmware reload.

If the device does not boot to the main menu after power cycling and forced restart:

Escalate to Tier 2 Technical Support for possible firmware reinstallation.

If firmware reload fails, initiate RMA (Return Merchandise Authorization) process for replacement.

- Escalate to Tier 2 Technical Support for possible firmware reinstallation.
- If firmware reload fails, initiate RMA (Return Merchandise Authorization) process for replacement.

Device is unresponsive

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Device is unresponsive

PAX Device Powers On but Does Not Boot to Main Menu

Step 1: Initial Verification

Step 2: Power Cycle

Step 3: Forced Restart

Step 4: Check for Boot Loop or Error Screen

Step 5: Confirm Software Status

Step 6: Escalation Criteria