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Device is not powering on

Step 1: Initial Verification

  1. Confirm device model (e.g., PAX A80, PAX S80, PAX A920, etc.).

  2. Confirm symptoms: device does not turn on, no display, or no charging indicators.

Step 2: Basic Power Checks

  1. Verify the device is connected to a power source (wall outlet or base).

    • Ensure outlet is functional (plug another device in to test).

    • If on a power strip, confirm it is switched on.

  2. Confirm that the power cable and adapter are properly connected and undamaged.

  3. If using a charging base, ensure the device is correctly seated and making contact.

  4. Try a different power outlet or cable, if available.

Step 3: Battery & Hardware Reset

  1. If device is battery-operated (e.g., PAX A920):

    • Remove the battery (if accessible), wait 30 seconds, and reinsert.

    • Attempt to power on again.

  2. Perform a forced restart:

    • Press and hold the Power button for at least 10–15 seconds.

    • Release and attempt to power on normally.

  3. Check for any visible signs of damage to the device, screen, or ports.

Step 4: Escalation Criteria

If the device still does not power on:

  • Confirm whether an alternate power cable/adapter is available for testing.

  • If no success contact support.

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