Encountering the error message "Amount exceeds maximum ticket allowed" during payment processing can be confusing. This article explains what this message means and outlines the steps you should take to resolve the issue.

The error "Amount exceeds maximum ticket allowed" signifies that the payment amount you are trying to process exceeds the per-transaction (high-ticket) limit set by your merchant processor or sponsoring bank. This limit acts as a threshold to control the maximum amount that can be approved in a single transaction.

To process an amount that exceeds the current high-ticket limit, you can break the transaction into multiple smaller transactions, typically 2, in order to process the funds.

If your high-ticket amount has changed since initial account setup, or will consistently exceed your current limit, then you may need to request a limit increase.

(*Note - A request for a limit increase may be denied based on a number of risk factors when evaluated by our team or by the sponsor bank.)

To request a limit increase, follow these steps:

The team will evaluate and determine next steps. Please note this process does require approval and may take up to 5-7 business days.

If approved, once the limit is adjusted, you should be able to process the payment without encountering this error. If further issues persist, consult your payment processor or bank for additional support.